Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when creating an account, subscribing to services, requesting a demo, contacting support, or interacting with our platform.

In addition, certain information may be collected automatically when you access our website or platform, to help us improve the performance, security, and reliability of our services.

2. How We Use Information

The information collected helps us operate and improve Visibal.ai. We may use information to:

• Provide, maintain, and improve our services.
• Manage subscriptions and process payments.
• Respond to inquiries and deliver customer support.
• Improve platform functionality and security.
• Communicate important updates and comply with legal obligations.

We may also use aggregated and anonymized information for research, analytics, and product development purposes.

3. Cookies and Tracking Technologies

Visibal.ai uses cookies and similar technologies to improve website functionality, understand user behaviour, maintain security, analyse performance, and enhance user experience.

Users may control cookie preferences through browser settings; however, disabling cookies may affect certain website features.

4. Sharing of Information

We do not sell personal information.

Information may be shared with trusted service providers that assist in operating our business, including hosting providers, analytics platforms, payment processors, customer support tools, and communication services.

Information may also be disclosed where required by law, regulatory requirements, legal proceedings, fraud prevention efforts, or business restructuring activities such as mergers, acquisitions, or asset transfers.

5. Data Retention

Information is retained only for as long as reasonably necessary to provide services, fulfil contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

When information is no longer required, reasonable steps are taken to securely delete or anonymise it.

6. Data Security

We implement appropriate technical, organisational, and administrative safeguards designed to protect information from unauthorised access, misuse, disclosure, alteration, or destruction.

While we strive to protect user information, no internet-based service can guarantee absolute security.

7. Your Rights

Depending on applicable laws and regulations, users may have rights relating to their personal information, including the right to:

• Access information we hold
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Object to certain uses of information
• Request data portability
• Withdraw consent where applicable

Requests may be submitted using the contact details provided below.

8. Third-Party Services and Links

Our website and platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party platforms and encourage users to review their policies independently.

9. Children's Privacy

Visibal.ai is intended for business and professional use and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Updated versions will be posted on this page together with the revised effective date.